Privacy Policy

Introduction

This Privacy Policy explains how Data Concept Solutions Ltd collects, uses, and protects your personal information when you use our website or engage with our IT services.

We are committed to protecting your privacy and ensuring your data is handled securely and in accordance with UK data protection laws, including the UK GDPR.

Who We Are

Data Concept Solutions Ltd
Saltford House, High Street, Saltford, Bristol, BS31 3ED
Email: info@dataconcept.co.uk
Phone: 01225 436130

What Information We Collect

We may collect and process the following information:

Contact details (name, email address, phone number)
Business information (company name, job role)
Enquiry details submitted via forms, email, or phone
Technical information required to deliver IT support
System and network data (only where necessary)
Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your information to:

Provide IT support and managed services
Respond to enquiries and service requests
Monitor and maintain IT systems where contracted
Improve our services and website performance
Ensure system and data security
Comply with legal and regulatory requirements

We do not sell your personal data to third parties.

IT Support & Access to Systems

As part of providing IT services, we may:

Access your systems, devices, or networks
Process data stored within your systems (only when required)
Monitor systems for performance, maintenance, and security

All access is strictly controlled and carried out in line with client agreements. We treat all client data as confidential.

Cybersecurity & Monitoring

Where cybersecurity services are provided, we may:

Monitor systems for potential threats
Analyse activity to identify risks
Apply security updates and configurations

This is done solely to protect your systems and data.

CCTV & Security Systems

Where we install or support CCTV or security systems:

We do not routinely access or monitor footage
Access is only carried out for support or maintenance when required
Responsibility for data captured by CCTV systems remains with the system owner

Lawful Basis for Processing

We process personal data based on:

Contractual necessity (to deliver services)
Legitimate interests (to operate and improve services)
Consent (e.g. contact forms)
Legal obligations

Data Sharing

We may share your data with trusted third parties, including:

Cloud providers (e.g. Microsoft 365)
IT and software providers
Hosting and infrastructure services
Legal or regulatory authorities where required

All third parties are required to process your data securely.

Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

Secure access controls
System monitoring and updates
Encryption where appropriate

We only retain data for as long as necessary to provide services or meet legal requirements.

Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing

To exercise your rights, contact: info@dataconcept.co.uk

Cookies

Our website may use cookies to improve user experience and analyse website traffic.

You can control cookie settings through your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 info@dataconcept.co.uk
📞 01225 436130